We have listened to your concerns & read your suggestions.
In JULY our Appointment system is changing.
We will be offering some BOOKABLE appointments.
We hope that this will help streamline who you see.
If you require to be seen on the day, you should call between 8 and 11 in the morning.
Why do the Patient Care Advisor’s need to ask what’s wrong with me?
IT IS NOT THE CASE OF THE PATIENT CARE ADVISOR TEAM BEING NOSEY!
Our staff are trained by the GP’s, Nurses, Pharmacists & other Health Professionals to ask you
♦ This helps us to provide the right care for you
♦ In the right place
♦ With the right person
Our Patient Care Advisors are asked to collect brief information from patients:
♦ To help doctors prioritise house visits and phone calls
♦ To ensure that all patients receive the appropriate level of care
♦ To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
♦ Any information given by you is treated as strictly confidential.
♦ The Practice would take any breach of confidentiality very serious and deal with it accordingly.
♦ You can ask to speak to staff in private, away from reception, if you feel an issue is very private.
We will try to respect this.
Thank you for your support & understanding, which helps us to help you!
"It's hard for me too": Understanding substance use and addiction
VOCAL, our local charity for carers, is offering a free course for family and friends affected by someone else's drug or alcohol use. You can view the leaflet for further details here:Understanding Substance Use and Addiction.
You can register online at www.carerstraining.co.uk or call 0131 622 6666.
We have recently introduced a Text Message Service for Patients
We can now send you an appointment confirmation message and reminders to you by text message on your mobile phone.
If you would like us to remind you of an appointment you have we can text you on your mobile, however you have to complete the form below before we can contact you by text. This form is available to pick up at the Practice Reception (blue).
All you need to do is read the information on the form and then sign and date the form and ensure the mobile number is the current one you use. If you don't understand any of the form please speak with one of our Receptionists we will be happy to assist you.
Below is the information that is on the form, you have to understand this before you sign and date the form. The completed form should be then handed it in to the Staff at Reception.
Text Message Service for Patients
If you wish to receive these text messages please read the disclaimer below and then complete, sign and date the slip below and return the completed slip to the blue Reception desk in the Practice..
- I consent to Wester Hailes Medical Practice contacting me by text message for the purpose of health promotion and for appointment reminders.
- I acknowledge that the appointment reminders by text are an additional service and that these may not take place on all occasions, and that the responsibility of attending appointments or cancelling them still rests with me.
- I can cancel the text message a any time by contacting the Practice..
- The text message is sent using a secure facility.
- I understand that they are transmitted over a public network onto a personal mobile telephone and as such may not be secure.
- However the Practice will not transmit any information which would allow an individual patient to be identified.
- I agree to notify the Practice if my mobile number changes or that the phone is no longer in my possession.
Date of Birth…………………………………………………………………..(dd/mm/yyyy)
PLEASE RETURN THIS FORM TO THE PRACTICE RECEPTION REMEMBER WE CANNOT SEND YOU TEXTS UNTIL WE RECEIVE THIS FORM -THANK YOU
Patient Appointment Touch-Screen
The Patient Appointment Touchscreen allows you to check-in as soon as you arrive for your appointment without having to wait in the queue to speak to a Receptionist at the front desk.
However, if you are more than 10 minutes late for your appointment the screen will not allow you to check you in and you will be asked to return to reception.
The Doctor or Nurse may be seeing another patient and you may have to rearrange your appointment.
If you would like help to use the check-in screen for the first time please ask at Reception.
Having a Crisis? Need some help?
This is a brilliant leaflet detailing contact info for services all over the city, all run by friendly people who want to help.
Quick guide to Edinburgh services
Helping with Medical Research
SHARE is a new NHS Research Scotland initiative created to establish a register of people interested in participating in health research and who agree to allow SHARE to use the coded data in their various NHS computer records to check whether they might be suitable for health research studies. Research is important for developing new treatments and knowledge to improve health outcomes.
For more information, or to sign up, visit the SHARE website.
Download our new treatment guide
We have produced a booklet that gives good advice on where to seek help for a wide range of medical conditions, as well as where to get help and support, or just find a new hobby! Download it here or click guide to services under further information.
Whale Arts - Whats on
Whale run a huge variety of groups and activities for everyone, from kids to adults. Download their guide to whats on to find out more.
The Broomhouse Centre
Is a lovely place with a value for money cafe on site. They run groups for people with dementia, older people, carers, and have a lot of fun things on for young people too. Download their programme to find out their program of events.
Activities for Parents and Carers
Details of local groups and activities to get you out and about. No matter what your childs age, you are bound to find something fun you can do together.
Are You a Carer? If you are, please let us know...
We work in partnership with several carer organisations who would like to help. please get in touch and we will be able to let you know about services in our area.
Events, support and fun activities for carers
VOCAL our local charity for carers have recently released this booklet with a diary of events, training, learning and leisure opportunities.
Support for Polish people to stay healthy
Health All Round are running a support group for Polish people who have problems losing weight or staying healthy. First meeting will take place on the 6th of December at 7PM and every Tuesday after that.
The address is:
Holyrood Business Park
146 Duddingston Road West
Edinburgh, EH16 4AP
Meetings will be conducted by the qualified psychotherapist – Miroslaw Bloniarz and if anyone wants to book a place, you will need to contact him on 07783120539.
GDPR Data Protection Information for Patients
New data protection laws come into force on Friday 25th May 2018. Details of how this affects you can be found by clicking here.